Carry out their duties in a professional, calm and dignified manner. This includes dressing appropriately and acting with discretion and fairness.
They must not misrepresent their powers or abilities, or discriminate on grounds of gender, sexual, orientation, age, ethnicity, race or religion.
Produce identification and authorisation on request.
Communicate clearly and provide information (on charges, etc.) promptly.
Have arrangements for translation services and provision of information in large print, Braille, etc.
Provide procedures for identifying and dealing fairly with vulnerable debtors such as people who are elderly, disabled, those who have been bereaved recently, lone parents, pregnant women, unemployed people, people with language difficulties.
